Returns & Exchange Policy


Here at Sweetlittlegarden our product is custom made so we cannot offer a return unless:


a) the product does not match your order, or

b) the product is faulty*




If the product(s) delivered does not match your order please contact us via email (sweetlittlegarden@live.com) outlining the problem. Customers will be responsible for return shipping to Sweetlittlegarden. Please remember to include your original receipt number, name and contact your order was placed under.  If the goods have a problem relating to the quality of the product such as a mis-print or a fault on garment, then a photograph as well as description of the problem should be emailed through to sweetlittlegarden@live.com for us to assess.


 
We cannot take any action on an order until all of the goods are returned to Sweetlittlegarden for inspection.

  Following the return of the goods a thorough assessment will take place following which Sweetlittlegarden will deem whether the return is valid or not.


 
If the problem relates to a production issue at Sweetlittlegarden then a re-print of the goods may be offered to rectify the quality issue.  Because every product is custom-made to your specifications, if the order has already been produced Sweetlittlegarden retains the right to solely offer a re-print when seeking to rectify any problem with an order.
 


If an order has been placed by the customer and subsequently produced by Sweetlittlegarden a refund will not be offered on cancellation as the goods are custom-made to clients specifications and not stock items that can be re-sold.
 
Any problem with an order should be outlined within 24 hours of receiving the goods.


Failure to inform Sweetlittlegarden of a problem within 24 hours of receiving the goods will mean the order is deemed to have been accepted and checked.

 


 
Delivery
We will ensure your order(s) are in good condition and packaged well before we hand over to the courier company. *
Please note that we can not accept responsibility for any failure on the part of any courier or delivery service used to deliver goods.
 
Payment

Unless specifically agreed, all invoices are payable immediately before we proceed to process the order(s). Bulk purchase will require a 70% deposit to secure the stocks and get the production moving, and the 30% balance to be paid upon receiving the goods.
 
Copyright

When placing an order with Sweetlittlegarden, the customer accepts sole responsibility for copyright and the reproduction of images. It is deemed you are the owner / have permission to reproduce artwork files.  


  
Offensive material

Sweetlittlegarden may refuse to produce merchandise & print if the images or content is deemed to be offensive or may incite hatred.

 In making an order you are deemed to have accepted the above terms and conditions.